Frequently Asked Questions
What kind of cleaning method do you use?
It is important to note that regardless of the kind of cleaning method used, the most important aspect to professional carpet cleaning is the technician who is doing the work. A good professional carpet cleaner can make a rug doctor work well! He knows his stuff: carpet types, piles, soil condition, pH theory, moisture retention rates, cationic vs. anionic charges, and like issues that are involved in professional carpet cleaning. All our technicians are IICRC certified.
How long does the cleaning process take?
Generally speaking, the cleaning can run anywhere from 45 minutes to 2 hours. Each job is unique, and the variables are such that it makes it impossible to give an exact time. Often a client will add services while the job is being completed; this also adds to the time for job completion.
Are you insured?
What type of guarantees or warranties do you offer?
We offer a 100% satisfaction guarantee. If there is an area that you are not satisfied with, we will re-clean that area at no cost and make sure we take care of the issues. If you’re still not satisfied, we’ll return your money for the area you are not satisfied with.
How long does it take for carpets to dry?
The dry time varies but is often anywhere between 4-8 hours. Of course, dry time depends on numerous factors. We make multiple dry passes during the cleaning; this is something that sets us apart from our competitors. We ensure that the only moisture left in the carpet is the moisture retained in the carpet fibers, which will only come out as evaporation takes place. We always set up fans that blow on the carpet surface to ensure a quicker evaporation process as well. To help dry carpets faster we ask that you turn up your air conditioner, run fans, and even keep bathroom fans running. This all helps to dry the carpets faster. We actually follow a very rigorous procedure to ensure your carpets will dry as fast as possible. The exact nature of this rigorous procedure is discussed elsewhere on the website.
Does steam cleaning cause mold or mildew?
In short, no. The only thing that may cause mold issues is if an unprofessional service provider over wetted the carpet in a basement. A skilled professional will never cause the carpet to be over wet.
Does steam cleaning shrink carpets?
This is probably the most common concern among home owners. The only type of situation where shrinkage could possibly happen is if the backing were made out of a natural fiber. This is not common and is usually indicative of an extremely expensive rug, not a carpet. Generally speaking, however, this is more of a myth than a potential problem. Steam can cause the backing to loosen while its wet, but it regains its rigidity and can even be strengthened once it dries.
Do you move furniture?
Yes, there is a $5 charge for moving items of furniture ($5 per piece). The expense is related to the fact that moving furniture extends our time on the job. We don’t move large items such as book shelves, bed frames, china cabinets, etc.
Will your process void my carpet warranty?
We suggest you check with your carpet manufacturer. Generally, they require “steam” cleaning, which is our main method of cleaning.
What are those ugly black lines around the baseboards and under doorways?
If you have light colored carpet, you may have experienced these dark lines that appear on the carpet. This soiling is known as “filtration soiling” because it comes from air passing through the carpet as it is attempting to get through the crack between the carpet and the baseboard or under a closed door. As the air passes through the edge of the carpet pile, this microscopic soil is deposited there. This occurs over a significant period of time and is not noticed until a build-up has occurred. This type of soiling is difficult to remove because the soil particles are so fine that they penetrate deep into the carpet pile, sometimes into the backing of the carpet. Can it be removed? Sometimes, with special products, time and effort, reasonable results can be achieved. To help prevent filtration soiling, vacuum and wipe the edges of the carpeting on a regular basis. Be careful around the tack strip on the edge of the carpeting, it could nick your fingers!
How much do you charge?
Our prices are mainly determined by your unique situation. It should be noted however that our minimum service fee is $119.99. We can give an estimate over the phone, which is a ball park figure. Once the technician arrives to clean they will cover all the costs with you before the cleaning begins. We always establish our prices before cleaning—not after! That way, you know exactly what you will be paying for. We do offer numerous other services which we can add on while cleaning; just ask what else we can do for you.
Is it safe for me or my pets to be home and/or walk on the damp carpet?
Yes. All our cleaning products are safe for family, pets, and the environment. We generally discourage walking on the carpets while they are wet as this can be potentially hazardous, so it is necessary to remain off the carpets to avoid slipping. Also you should have pets in a kennel or outside until the carpet is completely dried. Pets have an unusual ability to retain dirt on the bottoms of their paws, and that is bad news when combined with a freshly cleaned carpet that is not completely dry!
What do I need to do to prepare for cleaning?
We ask that you move all small items out of the area to be cleaned, things such as magazine racks, foot stools, etc. We can move furniture while we clean, in fact it is easier for us to do that. Don’t worry about vacuuming. No matter how much you vacuum or how good you think your vacuum works, we will still vacuum when we arrive.
Can you clean my rugs if I have hardwood floors underneath?
Yes. In fact, this is one of the most generally asked questions, especially in older homes.
What other services do you offer?
If you take a moment to peruse our website you will see all the other services which we can offer.
Can you treat pet urine smells?
Pet urine smells are one of the most common issues we face. As a result, we have much experience in pet urine decontamination. We are IICRC certified odor control specialists. There are three levels of “pet decons.” We can discuss this with you in detail on the phone or while cleaning your carpets.